Core features (Standard version)

– Answering automated questions from a set of frequently asked questions (FAQ) or a predefined script.

– Supports handover to an officer when questions are complex or you want to speak with a person.

- Keep chat history for analysis of frequently asked customer questions / points of difficulty customers encounter.

– Set up the basic workflow, such as collecting name, phone number, and email addresses, sending links/files, and providing service information.

Increase efficiencywith these

Connected using Generative AI (GenAI)

For organizations that want their chatbot to better "understand human language," provide a wider range of answers, and summarize/explain in a natural way.

 

GenAI development service fee starts at: 200,000 THB (one-time payment)
This includes developing and configuring AI to suit the brand/product/language used (e.g., response guidelines, tone of voice, prohibited words).

 

Monthly AI usage fee (billed based on actual usage)

– 10,000 THB/month for 6M Tokens

– 6M Tokens ≈ 3,000,000 words in Thai (on average, supports around 100 people/day, depending on the length of the conversation and the complexity of the questions)

Connecting to the customer database (Database / CDP Integration)

For organizations that want a chatbot to provide personalized responses, such as checking status, viewing history, or referencing past activity, to deliver individual answers (Personalized Response).

 

Customer database connection fee: Charged based on actual working days, starting at 250,000 THB (one-time payment | select service).
If you want the chatbot to be able to retrieve real customer data to respond, for example:

– Request status/Job status/Contact status

- Member information/points/benefits

- Purchase/appointment/document delivery history.

- Profile information available in the system (based on rights and suitability).

 

Connect to the database from SABLE CDP to enable AI to provide contextually relevant answers.

If you are already using SABLE CDP, you can connect events, timelines, and customer profile data for the AI ​​to use as context in its responses, such as:

– Which project pages has the customer viewed / which models are they interested in? → The bot will then suggest further information tailored to their search.

– If the customer has recently filled out a form or contacted us multiple times → The bot helps summarize the same issue, reducing repetitive questions.

– The bot selects the answer/offer that best suits the lead's status (new/negotiating/closed).

*For use with SABLE Chat Center only.